Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the sale and delivery of products by Vastra Brands Limited (“the Business,” “we,” “us,” or “our”) to you, the customer (“you” or “your”). By placing an order for products through our website or other sales channels, you agree to be bound by these Terms. These Terms are designed to ensure a clear understanding of the rights and obligations between the Business and its customers, covering both physical and digital products.

2. Ordering Process

1. Placing an Order: You can place an order for products by following the instructions on our website or through other designated sales platforms. All orders are subject to availability and acceptance by the Business.
2. Order Confirmation: Upon successful placement of an order, you will receive an order confirmation email or notification detailing the products ordered, the total price, and estimated delivery information. This confirmation does not signify our acceptance of your order; it is merely a confirmation that we have received your order.
3. Order Acceptance: Your order is accepted when we dispatch the product(s) to you or, in the case of digital products, when we make the product(s) available for download or access. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspicion of fraudulent activity. If we cancel your order after you have made payment, we will issue a full refund.
4. Product Availability: We make every effort to ensure that products listed on our website are available. However, product availability is not guaranteed, and we reserve the right to discontinue any product at any time without prior notice.

3. Pricing and Payment

1. Pricing: All prices for products are listed in GBP and are subject to change without prior notice. The price applicable to your order will be the price displayed at the time you place your order.
2. Taxes: Prices displayed may or may not include applicable taxes, such as Value Added Tax (VAT). Any applicable taxes will be clearly itemised and added to the total price during the checkout process, in accordance with UK tax laws.
3. Payment Methods: We accept all major credit & debit cards . All payments are processed securely through our third-party payment processors.
4. Payment Due: Payment for all products is due at the time of order placement. Your order will not be processed until full payment has been received and verified.

4. Shipping and Delivery

1. Delivery Options: We offer various delivery options, which may include standard shipping, expedited shipping, or digital download for applicable products. The available options and their associated costs will be presented to you during the checkout process.
2. Timeframes: Estimated delivery timeframes are provided for your convenience and are not guaranteed. Actual delivery times may vary depending on your location, product availability, and unforeseen circumstances. We will endeavour to deliver physical products within 2-3 days of order acceptance. Digital products will typically be available immediately after payment confirmation.
3. Shipping Costs: Shipping costs are calculated based on the delivery option selected, the weight and dimensions of the products, and the delivery destination. These costs will be clearly displayed during checkout.
4. Risk of Loss: For physical products, the risk of loss or damage passes to you upon delivery of the product to the address you provided. For digital products, the risk of loss or damage passes to you upon successful download or access.

5. Returns and Refunds

1. Return Policy: We offer a return policy for physical products within 30 days of receipt. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Digital products are generally non-refundable once downloaded or accessed, unless otherwise stated or required by law.
2. Conditions for Returns:
2. • The product must be returned within the specified return period.
   • A valid proof of purchase must accompany the return.
   • The product must not show signs of wear, damage, or alteration.
   • Any seals or protective packaging must be intact.
3. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Shipping costs are non-refundable.

6. Product Warranties and Disclaimers

1. Warranties: We warrant that physical products will be free from defects in materials and workmanship for a period of 12 months from the date of purchase. This warranty does not cover damage caused by misuse, accident, unauthorised modification, or normal wear and tear. For digital products, we warrant that they will be free from significant defects that prevent their intended use.
2. Disclaimers: Except as expressly provided in these Terms, all products are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the products will meet your specific requirements or that their operation will be uninterrupted or error-free. We disclaim all liability for any misuse of the products or for any issues arising from third-party components or services integrated with our products.

7. Limitation of Liability

To the fullest extent permitted by law, the Business shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the products; (b) any conduct or content of any third party on the products; (c) any content obtained from the products; and (d) unauthorised access, use, or alteration of your transmissions or content. In no event shall the aggregate liability of the Business exceed the amount paid by you for the product(s) giving rise to the claim.

8. Intellectual Property

All intellectual property rights, including but not limited to copyrights, trademarks, design rights, and patents, in and to the products, including any branded materials, product designs, packaging, digital content, and website content, are owned by or licensed to the Business. You agree not to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website or products, except as generally permitted by these Terms.

9. Privacy and Data Handling

We are committed to protecting your privacy. Our Privacy Policy, available at www.vastrabrands.com/privacy-policy/ , explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. By using our services and purchasing our products, you consent to our data practices as described in our Privacy Policy.

10. Governing Law and Dispute Resolution

1. Governing Law: These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
2. Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by negotiation between the parties. If the dispute cannot be resolved through negotiation, the parties agree to first attempt to resolve the dispute through mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. If mediation is unsuccessful, the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments to Terms

We reserve the right to amend or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. We will notify you of any significant changes by email or through a prominent notice on our website. Your continued use of our services and purchase of our products after such modifications will constitute your acknowledgment of the modified Terms and agreement to abide and be bound by them.

12. Contact Information

If you have any questions about these Terms, our products, or require customer support, please contact us at:

Business Name: Vastra Brands Limited

Address: Peine House, Hind Hill Street, Heywood, OL10 1JZ

Email: info@vastrabrands.com

Website: www.vastrabrands.com