Who we are

Our website address is: https://vastrabrands.com.

Vastra Brands Limited customer privacy notice

Registered name: Vastra Brands Limited

We are the controller of your personal data. For more information on
controllers and their responsibilities please see our guidance on
data
protection principles, definitions, and key terms
.

This privacy notice tells you what to expect us to do with your personal
information.

·   Contact details

·    What information we collect, use,
and why

· Lawful bases and data protection rights

·   Where we get personal information from

·    How long we keep information

·  Who we share information with

·   How to complain

 

 

 

Contact details

Email: info@aimact.co.uk

What information we collect, use, and why

We collect or use the following information to provide
services and goods, including delivery:

·   Names and contact details

·   Addresses

·  Purchase or account
history

·   Account information

·   Information relating to
loyalty Programmes

·  Website user information
(including user journeys and cookie tracking)

We collect or use the following information for the
operation of customer accounts and guarantees:

·   Names and contact details

·   Addresses

·  Purchase history

·  Account information,
including registration details

 

Lawful bases and data protection rights

Under UK data protection law, we
must have a “lawful basis” for collecting and using your personal information.
There is a list of possible
lawful
bases
in the UK GDPR. You can find out more about lawful bases on the ICO’s
website.

Which lawful basis we rely on may
affect your data protection rights which are set out in brief below. You can
find out more about your data protection rights and the exemptions which may
apply on the ICO’s website:

·   Your right of access – You have the right to ask us
for copies of your personal information. You can request other information such
as details about where we get personal information from and who we share
personal information with. There are some exemptions which means you may not
receive all the information you ask for.
Read more about the right of
access
.

·   Your right to rectification – You have the right to ask
us to correct or delete personal information you think is inaccurate or
incomplete.
Read more about the right to
rectification
.

·  Your right to erasure – You have the right to ask
us to delete your personal information.
Read more about the right to erasure.

·  Your right to restriction of
processing
 –
You have the right to ask us to limit how we can use your personal information.
Read more about the right to
restriction of processing
.

· Your right to object to
processing
 –
You have the right to object to the processing of your personal data.
Read more about the right to
object to processing
.

·  Your right to data portability – You have the right to ask
that we transfer the personal information you gave us to another organisation,
or to you.
Read more about the right to data
portability
.

· Your right to withdraw consent – When we use consent as
our lawful basis you have the right to withdraw your consent at any time.
Read more about the right to
withdraw consent
.

If you make a request, we must
respond to you without undue delay and in any event within one month.

To make a data protection rights
request, please contact us using the contact details at the top of this privacy
notice.

Our lawful bases for the collection and use of your
data

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent – we have
permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you
do have the right to withdraw your consent at any time.

· Contract – we have to
collect or use the information so we can enter into or carry out a contract
with you. All of your data protection rights may apply except the right to
object.

· Legal obligation – we
have to collect or use your information so we can comply with the law. All of
your data protection rights may apply, except the right to erasure, the right
to object and the right to data portability.

· Legitimate interests –
we’re collecting or using your information because it benefits you, our
organisation or someone else, without causing an undue risk of harm to anyone.
All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:

·   We are collecting your
information so we can keep track of purchases relating to warranty and to
tailor offers specific to customers.

For more information on our use of legitimate interests as a lawful basis
you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·  Consent – we have
permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you
do have the right to withdraw your consent at any time.

·  Contract – we have to
collect or use the information so we can enter into or carry out a contract
with you. All of your data protection rights may apply except the right to
object.

· Legal obligation – we
have to collect or use your information so we can comply with the law. All of
your data protection rights may apply, except the right to erasure, the right
to object and the right to data portability.

Where we get personal information from

· Directly from you

How long we keep information

 

We will keep your information for as long as your have an online account
with us.

For more information on
how long we store your personal information or the criteria we use to determine
this please contact us using the details provided above.

Who we share information with

Data processors

Woo Payments

This data processor does the following activities for us: They process our
online payments

How to complain

If you have any concerns
about our use of your personal data, you can make a complaint to us using the
contact details at the top of this privacy notice.

If you remain unhappy
with how we’ve used your data after raising a complaint with us, you can also
complain to the ICO.

The ICO’s
address:           

Information
Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline
number: 0303 123 1113

Website:
https://www.ico.org.uk/make-a-complaint

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